Managed VoIP & Cloud or Self Hosted PBX System
Managed VoIP Cloud or Self Hosted PBX System
Perfect for Big or Small Businesses
Whether you run a small business or a large enterprise, your company’s time is best spent working towards your business goals and not on your VOIP PBX installation and management. NocRoom uses both on-site and remote support to keep everything fully configured and running at top speed and efficiency.
A Pro-Active Business Solution
NocRoom’s managed cloud hosted VOIP PBX network is a pro-active solution for protecting your company’s bottom line. There are more time-saving and business-enhancing features to this fully turn-key service than is possible to list here. They include:
Group Rings — add or update
Extensions — add or update
Phone Numbers — add or update
Network Growth — budget control
One Easy Web Interface
One staffer, seated at a desktop computer, can monitor, configure, and manage your entire PBX system. This is the power that the web interface provides. No more heavy technical support requirements, no more midnight calls to another company for help with configuration problems. All you need is right there in the control panel. Support costs go down, and quality of phone communication goes up, with increased stability and continuous uptime.
Create Economical, Corporate-Wide Phone Resources
With centralized phone services, you can start thinking about the more efficient use of your resources. You can develop:
A corporate-wide phone directory, available from every phone on the network and maintained in one place. No duplication of effort, no updating problems, and available 24/7 worldwide.
A single Greeting Recording that plays back on all your network’s phones for receiving unanswered calls. No need for every individual to record a message of unknown quality or character. Consistent branding and customer service are ensured.
Disaster Recovery is made easier. Pre-configurable phone call routing makes it possible to forward all calls from a damaged or unavailable location to another number with no downtime at all. There are serious concerns that your PBX network can address for you. NocRoom staff can discuss this with you.
NocRoom’s turn-key, cloud-based PBX system joins your widely separated phones into one cost-effective, easy-to-manage phone network. From there you will realize an even higher ROI — Return-On-Investment — when you begin taking advantage of the benefits of centralized phone management. And communications matters, especially when disaster strikes.
Once installed, you are up and running everywhere, including:
A Unified Worldwide Network
Cloud hosted VOIP PBX services turn multi-location companies and those using mobile phones into one unified, cost-efficient digital network. This network deploys consistent services across all phones regardless of type — landline or mobile — or location anywhere in the world.
Centralized Phone Network Configuration
With a unified digital phone network, NocRoom centralizes your resources, increasing efficiency and reducing errors and costs.
NocRoom configures your unified PBX network to use and maintain a single source for your company or corporate wide phone directory. Gone are all the individual office phone lists, each with their own errors, and each needing time and resources to edit, update, and distribute. One staffer can handle the phone list at a desktop computer using an easy computer interface.
Only one Greeting Recording is now necessary for the entire phone system. This eliminates the need for every individual to record their own greeting, keeps professional quality and branding under control, and offers consistency to your callers regardless of whom they are calling.
Disaster Recovery is made easier and faster with NocRoom’s managed PBX VOIP system. Phone call routing is pre-configured to forward calls from damaged locations to alternate backup sites in case of an emergency. The backup location can handle your customers’ calls without any loss of service or the customer being aware of any technical problems. Your business has no losses due to phone system downtime.
Managed Cloud Hosted PBX Services!
NocRoom’s fully managed, cloud hosted VOIP PBX is your turn-key solution to digital phone line sharing and mobile networking. You don’t need to hire a phone tech. NocRoom does everything for you.
Analysis and Explanation — Make it clear how it benefits you and how it works
Building and Installation — Create a top quality, customized VOIP PBX system for you
Configuration and Testing — Set up the system for your business needs and make sure it works
Deployment and Feedback — Go live, listen and react to the users
Management and Support — Keep the system and the users in top operating condition
PBX Voice Features
Announcements – Setup a recording for the auto attendant that provides announcement to callers.
Call Barge / Eavesdrop / Intercept – Listen into an active call from another extension.
Call Block – Block inbound calls by the caller id.
Call Broadcast – Create a recording and select one or more groups to have the system call and play the recording.
Call Center – Creates a robust call center environment with agent tiers.
Call Detail Records – Various reporting capabilities to see who called, when, call length, export to a csv file, and call detail statistics.
Call Flows (Day Night Mode) – Typically used with day night mode. To direct calls between two destinations. Can work with BLF on phone to show which direction call will be directed to.
Call Forward – Forward to another extension or to any phone number.
Call Monitoring – View which extensions are currently in a call. (see Active Extensions)
Call Pickup – For a particular extension or any extension that is currently ringing.
Call Queuing – Load calls into queues so they can be answered in the order they came into the queue. (see Queues)
Call Recordings – Record all or some calls or parts of the call.
Call Routing – Send the call different directions or perform actions based on reading the caller id info or other call information. (see Dialplan Manager)
Call Announced Transfer – Transfer the active call to another internal or external call. Also known as a warm transfer.
Call Blind Transfer – Transfer a call like the call was going into a call queue or from an ivr.
Call Transfer – Transfer a call.
Call Waiting – A beep while on a call and to toggle between two different calls.
Caller ID – Support for customization and supporting providers.
Set up voice and video conference calls, is optionally secure with a PIN number, and can transfer current calls to a conference. Interactive conference control provides ability to see the list of callers in the conference and manage the volume, see who is talking, kick, mute, unmute, deaf, undeaf, profiles and controls. (See Conferences)
Manage your contacts. Import contacts from Outlook CSV files. Export contacts to your cell phone with QR Codes. It is also possible to add additional features like time cards and invoices that can be related to the contacts.
Dial by Name
Search by first name or last name to find extension numbers on the system.
Direct Inward System Access (DISA) – Gives ability to call into the system, put in a pin code, and then call back outbound.
Do Not Disturb (DND) – Direct calls to voicemail by default however there is an option when using do not disturb to send the call to an alternative destination.
Extensions – Create extensions for phones to register to and an option to receive emails on missed calls.
Summary of extension activity per domain such as missed calls, answered calls, no answer, inbound duration, outbound duration, number of outbound calls, number of inbound calls and Average length of Conversation (ALOC). The summarized information can be downloaded as a CSV file.
Follow-Me – Allows calling multiple extensions or external numbers.
Hot Desking – A way to login to another phone device and temporarily or permanently become another extension. This is sometimes known as ‘hoteling’ and ‘extension mobility’
Inbound and Outbound Call Routing – Routes used to receive or send calls in or out of NocRoomPBX.
IVR Menus (Auto Attendant) – Create a structured interactive voice prompt for callers to use.
Queues – Like Call Center but more flexible.
Music on Hold – Allows multiple categories of music on hold that can be set globally or per domain. Can inject additional audio on intervals such as ‘Your call is very important to us please stand by’.
Operator Panel – A virtual panel that agents can drag and drop transfer calls. Adjust call state from available, on break, do not disturb and logged out.
Paging – Page another extension with or without password
Parking – Park calls.
Recordings – Create and manage personalized recordings.
Ring Groups – Make one extension ring several extensions and an option to receive emails on missed calls.
Time Conditions – A extension that can be timed to route calls based on domain select, global option, move to other domains, and holiday presets.
User and Group Management – Edit, change or add users of all permission levels.
Voicemail – Has ability to copy voicemail’s for other voicemail boxes when receiving a voicemail. Additional features include voicemail to email and voicemail IVR. Forward add intro, check box for multi-delete.
Voicemail to Email – Have voicemail’s sent to email.