Inbound Routes

Inbound Routes

Route incoming calls to destinations based on one or more conditions. It can send incoming calls to:

  • IVR Menu

  • Call Group

  • Extension

  • External Number

  • Script

Directs public inbound calls to an internal destination on the system. Note that the only difference between the inbound route dial plan and the normal dial plan is that the inbound route dial plan works on all calls that are in the public context whereas the normal dial plan works on the domain context.

Inbound Call Routing is used to route incoming calls to destinations based on one or more conditions and context. It can send incoming calls to an auto attendant, hunt-group, extension, external number, or a script. Order is important when an anti-action is used or when there are multiple conditions that match.

Inbound routes can be used for advanced reasons. Dial plan > Destinations will create and configure the Inbound Route for you.


  • Name: The name of the Inbound Route.

  • Number: The Number (DID) an outside caller will call.

  • Context: Context of the Inbound Route. Usually will be public.

  • Hostname: Usually blank, otherwise for advanced use.

  • Order: Order where the inbound route will be used in the dial plan.

  • Enabled: If the Inbound Route is enabled or disabled.

  • Description: A way to organize what the inbound route is used for.